We are constantly working on optimizing and improving the game's performance with every update but sometimes the quantity of content going into an update may cause demand more from your device than a previous version.
However, the only thing we want to slow down is the zombies! If your game is struggling, here are a few tricks you can try to return it to the best performance on your device:
- Try closing and relaunching the game (when you're not in a Night battle)
- Try clearing the cache on your device if you are using an Android
- Ensure you are on a strong WIFI signal
- Still not good? Try switching your device off and on again
If your game is still lagging and running slowly, please reach out to our support team with your device model and OS firmware version. Please also include the version of the game you are on. You can reach us by clicking submit a request on desktop or by emailing us directly at support@survivalcity.zendesk.com
Comments
1 comment
Ever since the server update of yesterday (18-5-2020) my game has constant wifi issues and stop working 9 out of 10 times after I finished a night battle.
The wifi issues is really weird since everything else works fine on my tablet. After a night battle I get the bad wifi icon, that dissapears after a while and then the press to continue appears. However the game if frozen by then, it doesn't respond to any input. I have to restart the game but once it is finished loading I have to do the night battle again to only finish with the same result, a frozen morning screen.
I am running the game on an iPad Air 2 with iPadOS 13.4.1 and the game client version is1.6.2 5284 (store)
Please sign in to leave a comment.